GARDEN LIVING | TERMS + CONDITIONS

Please read and be aware of these important Terms and Conditions.

ALL SALES FINAL

All sales are final. Each Garden Living product is custom designed and built for a specific installation. Cabinets and panels are custom cut for the client’s specified equipment. Garden Living is not responsible for errors in grill equipment manufacturer’s cut out specifications. It is the responsibility of the client and/or their acting agent to approve all dimensions, functional components and finishes.

PRICING

All pricing is FOB Pickering, ON. Freight charges are extra and are due at time of shipping. Installation pricing is estimated at the time of order. All installation charges will be billed based on actual costs incurred and are due on completion of work.

PAYMENT

For all Garden Living products, 50% of the contracted price, plus HST (Canada only), is due as a deposit at the time of order confirmation. An additional 50%, plus HST (Canada only), and freight charges is required in order to release the shipment. Installation fees and all other ancillary fees are to be paid immediately upon the completion of said work.

SHIPPING

Unless otherwise arranged by the customer, all orders will ship via a common carrier for curbside delivery to the site address provided by the customer.

DELIVERY TIMELINES

An approximate shipment date will be provided at the time of order confirmation. For installation scheduling purposes, please allow 4 weeks from the time the order is confirmed (deposit is paid). Orders not shipped within 10 business days of completion due to delays by the customer or their agent will be subject to a warehousing fee of $100/day.

INSPECTION

The customer or their agent is responsible for the full inspection of Garden Living product and equipment at the time of receipt. All damages must be clearly noted on the delivery receipt provided by the freight company. Any damages not reported to the carrier within 24 hours will be considered non-warrantied and will be subject to repair and/or replacement charges.

ORDER CHANGES + ADDITIONS

Any changes to the Garden Living product order subsequent to order confirmation will be subject to a change fee of up to 25% of the order value, depending on the stage of production (i.e. materials ordered, materials received, partial completion, full completion).

SURFACE LEVELING + SHIFTING

It is the client’s responsibility to ensure the surface upon which the kitchen will be installed is level and stable. Garden Living assumes no responsibility for ensuing damage to the kitchen caused by poor surface preparation or seasonal freeze and thaw. In climates that experience freeze and thaw, it is recommended that a reinforced concrete slab and footings be poured prior to the kitchen installation.

INSTALLATION

Garden Living provides complete installation instructions with every shipment and accepts no responsibility for improper installation of Garden Living products by clients and/or their contractors.

UTILITIES + SERVICES

The provision of all necessary utilities, including gas fitting, electrical and plumbing, are the responsibility of the purchaser, unless otherwise contracted with Garden Living.